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about us

Telecom Data Consulting is a communication and technology consulting company, dedicated to providing the most effective and efficient voice, data and telecommunications systems and services available.
If your company has already implemented a PBX (private branch exchange) system - such as MITEL or AVAYA - and you just need help in resolving a particular issue, or if you need permanent outsourced support, our technical services are ideal for you.

Telecom Data Consulting has over 12 years of experience in offering integrated corporate communication solutions while remaining competitive in today`s changing business environment. We offer solutions that totally fit your specific needs, and we develop our business by the motto "SELLING SOLUTIONS, NOT BOXES."
Telecom Data Consulting offers complete telecommunications and data solutions ideal for SMBs and corporations.
  • SERVICE
    PBX Solutions
  • SERVICE
    Network Solutions
  • SERVICE
    Call Center Solutions
  • SERVICE
    Recording Solutions
  • SERVICE
    Design
  • SERVICE
    Implementation
  • SERVICE
    Support

"selling solutions, not boxes"

In providing our technical support, we may use different technologies, depending on your requests and the specific situations.
For example, direct questions can be addressed using Online Ticketing, e-mail or Fax.

Basic software problems can be solved by using remote access repair services, while more complicated hardware problems may need to be solved by our team directly on site.

In order to provide you the best assistance, we put at your disposal a ticketing system. This way, we can answer all your questions and requests.

Phone System Maintenace
Contact Center and IVR
Call Accounting and Billing
Voicemail and Unified Messaging
Call Recording
Video and Audio Conferencing
IP Routing, Switching and Security
Paging and Intercom
Structured Voice and Data Cabling
Industries that we provide solutions for:
Service Providers
Government
Healthcare
Education
Energy
Financial services

BPO SERVICES

In a world where the most successful companies are the flexible ones and those who know how to adapt to today`s requests and offer the best customer experiences, BPO (Business process outsourcing) Services are expanding. We offer you complete telecommunications solutions, so that you can provide to your clients the best services with the minimum of resources invested.

Our services are ideal for companies that are just now implementing contact center solutions, as well as for those that already have basic call-center services, but without the full pack of advantages offered by complete contact center (complex and efficient reporting and statistics).

INBOUND


Your clients' requests are of critical importance for your business so you definitely want to manage them with professionalism. Our complex solutions help you manage your communication with your customers/clients/partners through various channels:

Voice ACD (Automatic Call Distribution)
Voice Mail
E-mail
Fax
Web Chat\SMS
Social Media

OUTBOUND


Whether you're talking about telemarketing, telesales or telephone surveys, your contact center solution needs to keep up with the latest technologies and you definitely need the best assistance you can get in the process.

This way, you make sure that you get the best results and all of your team's efforts pay off.

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We offer solutions tailored to your specific needs, and live by the motto "SELLING SOLUTIONS, NOT BOXES."

Will Millennials Cause the End of Email?

As electronic communications have gradually gained preference over voice communications, many employees have begun to feel overwhelmed with the volume of email, leading them to seek alternatives. The average office worker sends or receives 123 emails a day, according to the Radicati Group ...

Nokia may launch its new 'Android' phones by 2016-end: Report

Nokia will be introducing its new smartphones by the end of 2016 and early 2017, according James Rutherford, Microsoft CEO (APAC) who was quoted in a Vietnamese publication. The rumours also suggest that there will be “two new phone products in the last quarter of 2016 and at least two ...

How Channel Can Help Customers Cut Mobile Costs

With more employees traveling and working from home, mobile technology in the enterprise has never been more important. The market has created a unique opportunity for resellers to become key mobility resources for organizations to rely on, particularly as the growing mobile ...

our
partners

Mitel Magor Avaya Blue Note

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contact us

8 Cogâlnic Str, District 3, 031411 Bucharest, Romania
Telephone: +40 21 527 2300
Fax: +40 21 527 2301
office@telecomdata.ro