Telecom Data Consulting is a communication and technology consulting company, dedicated to providing the most effective and efficient voice, data and telecommunications systems and services available.
If your company has already implemented a PBX (private branch exchange) system - such as MITEL or AVAYA - and you just need help in resolving a particular issue, or if you need permanent outsourced support, our technical services are ideal for you.
Telecom Data Consulting has over 12 years of experience in offering integrated corporate communication solutions while remaining competitive in today`s changing business environment. We offer solutions that totally fit your specific needs, and we develop our business by the motto "SELLING SOLUTIONS, NOT BOXES."
Telecom Data Consulting offers complete telecommunications and data solutions ideal for SMBs and corporations.
Call Center Solutions
"selling solutions, not boxes"
In providing our technical support, we may use different technologies, depending on your requests and the specific situations.
For example, direct questions can be addressed using Online Ticketing, e-mail or Fax.
Basic software problems can be solved by using remote access repair services, while more complicated hardware problems may need to be solved by our team directly on site.
In order to provide you the best assistance, we put at your disposal a ticketing system. This way, we can answer all your questions and requests.
Phone System Maintenace
Contact Center and IVR
Call Accounting and Billing
Voicemail and Unified Messaging
Video and Audio Conferencing
IP Routing, Switching and Security
Paging and Intercom
Structured Voice and Data Cabling
Industries that we provide solutions for:
In a world where the most successful companies are the flexible ones and those who know how to adapt to today`s requests and offer the best customer experiences, BPO (Business process outsourcing) Services are expanding. We offer you complete telecommunications solutions, so that you can provide to your clients the best services with the minimum of resources invested.
Our services are ideal for companies that are just now implementing contact center solutions, as well as for those that already have basic call-center services, but without the full pack of advantages offered by complete contact center (complex and efficient reporting and statistics).
Your clients' requests are of critical importance for your business so you definitely want to manage them with professionalism. Our complex solutions help you manage your communication with your customers/clients/partners through various channels:
Voice ACD (Automatic Call Distribution)
Whether you're talking about telemarketing, telesales or telephone surveys, your contact center solution needs to keep up with the latest technologies and you definitely need the best assistance you can get in the process.
This way, you make sure that you get the best results and all of your team's efforts pay off.