It's been a long time since the telecom notion is not related only to telephones and PBX. Technology has developed in different areas and it is now using the telecom solutions in many different fields and forms. That is why explaining what we (www.telecomdata.ro) actually do is not as simple as you might think and that is also why we never get bored by our work 😊

1. External communications

Whether we talk about classic communications through PBX, private cloud solutions, complex call centers with inbound and outbound solutions, telecom is everywhere. No business could develop without paying particular attention to this aspect.

2. Internal communications

For the performance of a company, the internal communication is just as important as the external one. We live in the world of flexibility and dynamism, where people get to work anytime from any place. Solutions such as UCC (Unified Communications and Collaborations) are becoming more complex every day and they help the most performant companies to keep the work flow at the desired level.

3. Coordinating processes

The telecom systems are great tools for managers and coordinators. They can help monitor and manage entire work flows, such as those necessary in businesses like hotels, commercial centers, hypermarkets etc.

SIP-DECT setups, as well as integrated automatic services can help any team to communicate efficiently and to maintain a work-flow that can actually help the development of the business.

4. Security systems

In today's world, modern Security solutions are not an option, they are a MUST. Furthermore, the telecom systems have helped this field to develop in the last years, getting to levels that seemed part of a SF movie a while ago. When we talk about alarm systems, we talk about telecommunications as well and the areas of application for these solutions are numerous. Telecom Data Consulting provides services such as:

• Integrated security solutions (video, access control, fire detection etc.)
• Professional WiFi solutions of medium & high density
• Urban Video Surveillance
• Smart Parking
• Smart Lighting (based on LED technology)
• Smart Traffic
• Scanning & Archiving
• Electronic class book

As you can see, there may me a lot more reasons to contact us and let us help your company develop! – www.telecomdata.ro.

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It you run a business these days, you want to grow but you still hesitate when it comes to upgrading your systems, think twice, but please, just twice, because you do not have too much time. Technology is developing in a peace that no one could have anticipated a decade ago and the business environment takes advantage of this.

1. Business communications went digital and there is no turning back

Your classic call-center might have been great for your business so far, but it is time for a change. You customers want to reach you not only by phone, but also in the internet, through mail, chat or social media. Do not expect them to let go of their expectations and just adapt to the support you are willing to offer or you will find yourself in the position of losing some on them.

Fortunately, we live in the era of integrated and unified communications and modern solutions are adjustable and affordable for every type of business.

2. Data management is the key

It is a well-known fact that information is the most valuable asset for a company these days. Everyone wants to know as much as possible about the (potential) customers. The more information you have, the more flexible you can be and the most successful you become.

Therefore, although it might take time and resources, you need to invest in collecting valuable information and managing it efficiently. You call center is a priceless source of information, but, in order to benefit from it, you need to implement the latest recording and monitoring solutions.

3. Flexibility of your team is a must

Wouldn't it be nice to have flexible team, that could work anytime from any point of the world, with integrated and unified communications solutions at their disposal? No, it wouldn't be NICE TO HAVE, because it is already a must-have!

In this era, in which every decision and every answer needs to be offered on the spot, having your team always connected is an imperative. And not only the management team, but also your specialists, your consultants and any other key members of your team.

So if you expect the world to become what it used to be just so you won't be forced to get out of your comfort zone.

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Autumn is here! We are all getting ready for a new season of business performances. Summer was a great time to think about all the necessary upgrades that need to be made in order to make of your company the most profitable one so far. Now it is time to implement them! You need to take each department separately and see what you have to do, but let's start with your call center.

Considering the interaction that a call center has with your (potential) clients, it is easy to understand why investing in it is crucial for your development.

Here are a few suggestions of what you can do improve your call center's performances:

1. Implement unified communication solutions for your call center

Call center agents collect important data about your clients and potential clients, but they could also benefit a lot of knowing more about the one that they are calling or the one that is calling. How many times has he/she called? What is his/her relationship with the company? What is his/her customer profile etc.

This can be done by integrating the call center into your UC solution. With an integrated screen pop solution, agents have better access to customer information and can easily offer answers to any requests and update records. This reduces the cost per interaction and improves agents' productivity.

2. Monitor and measure

No matter the size of the company that uses a call center solution, the Call Recording and Quality Monitoring technology unlocks the full potential of its business communications. It is not enough to make calls efficiently, it is also important to make the best out of the information obtained during the phone interactions with the customers. That means reports, analyses, statistics and a clear perception of the customer's behavior, needs and tone.

3. Integrate multimedia

When you speak about a contact center, you may think of phone interactions and maybe e-mails or other ticketing systems. However, you cannot ignore the fact that we do live in an era of social media, where everything starts on Facebook or Twitter or any other network of this kind. Therefore, it is imperative that your call center agents are able to manage chat/ social media/ telephone/ e-mail conversations, sometimes simultaneously.

4. Make work from home possible for your agents

The future is yours if you prove yourself to be flexible and if you make your teams feel appreciated. Maybe it is time to consider implementing the necessary solutions to allow your agents to work from home from time to time.

Not only will this make them more satisfied with their work conditions, but your business will benefit of more flexibility as well.

If you want a more efficient call center, contact us and we'll show you how it's done – www.telecomdata.ro..

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The mistake that those who run a SMB usually make is the fact that they think small and tend to remain small. This is often applicable to the phone system they use too.

We don't have enough money…

We don't need the fancy new features of the VoIP systems…

Our clients don't care so much about this aspect…

These are not only excuses, but also good starting points to prove you the opposite!

1. You DO have enough money!

That is because the costs involved by the modern technologies are not so big if you find good consultants that can customize the best systems for you. Furthermore, upgrading your phone systems is not an expense, but an investment that will shortly pay off. Customers' satisfaction with your services will grow and this means higher incomes for your business.

2. You do need the new features and they are not fancy, but necessary.

If you want to grow, you need to aim high and to think big and play in the next league. With a good new phone system, you build positive impression and you get more referrals. If you don't know what technology can do for you, you don't even know what you are missing. Your business flow and your employees' performances could benefit a lot of the advantages brought by today's telecom solutions.

3. Your clients DO care!

Even those who would like you to stay local and small are always happy to receive better services and this is exactly what the new telecom systems do. They help you be more flexible, more responsive and more helpful for your customers. Who would complain that they have been answered to too fast or that they always manage to reach you in the shortest time when they have something to communicate?

Long story short, we encourage you to grow your SMB by thinking and acting big! The new telecom solutions work on your behalf and we are here to show you how and help you get the best system possible.

Just give it a try and contact us at www.telecomdata.ro.

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We keep hearing these days people complaining about their summer holiday ending and wanting it to last more. Unfortunately, they say, business cannot be run remotely and they cannot afford to be out of the office for more than 1 or maybe 2 weeks. But is this entirely true? Is it, really, in the era of cloud and unified communication?

Just get out of the box, see the perspectives, the solutions, get the specialists working for you and enjoy your prolonged holiday. NOW YOU CAN! 😊

1. Get your unified communication and collaboration (UCC) solution

In case you are not using a UCC solution, it is the perfect time to get one! What is today known as UCC, integrates many features in a single efficient system – organize audio and video conferences, interactive documents and presentations editing – all these through a secured connection.

So you can enjoy your time on the beach while having total access through your mobile phone to anything happening in the office.

2. Get in the CLOUD!

And now we are not talking about your holidays clouds, but about Cloud Communication. Using cloud communications solutions offers users total access to all systems and platforms from multiple locations. You cannot be more flexible than that! You can access anything anytime and any emergency, in case it appears, can be handled even from a peak of a mountain (presuming you have internet access and there are great chances you do).

3. Choose your partners wisely

All these mentioned and even more of that are solutions that exist and can work for you. However, except the case in which you are a telecom specialist, you need one to guide you, to understand your needs, to customize your solutions and offer you access to all these facilities. Basically, this is why we are here!

Long story short: would you like your holiday to be prolonged on indefinite term? Contact us anytime! www.telecomdata.ro.

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Starting a successfull busienss is not easy, but keep developing it is even harder. Only the best managers know just the perfect pace of development that their business can benefit of and make the best investments at the right time. However, there are certain tools for every field of activity that become a must at certain points of growth. Integrating or ignoring them could define the future of your business. From the point of view of the telecom system, we need to mention the following as elements that you really need to take into consideration if you did't already:

1. Cloud communications

One of its great benefits is the fact that it allows you to keep personalizing your business, and that it is often a great competitive advantage. You only get to externalize the communications infrastructure, not the business process. You eliminate server administration and you IT team is free to concentrate their resources on more important aspects of your business. Some other advantages of using cloud communications include:

• Cost savings
• Higher flexibility
• Increasing productivity

2. Call Recording and Quality Monitoring Solutions for your call center

No matter the size of the company that uses a call center solution, the Call Recording and Quality Monitoring technology unlocks the full potential of its business communications. It is not enough to make calls efficiently, it is also important to make the best out of the information obtained during the phone interactions with the customers. That means reports, analyses, statistics and a clear perception of the customer's behaviour, needs and tone.

Using these modern tools help you improve the quality of your team's work and get to really know your customer.

3. Unified Communication and Collaboration (UCC) solutions

Lately, we've noticed an increase of requests from our clients asking whether they should use a UCC solution or not, considering the fact that their necessities in terms of remote work are growing. They need to organize work sessions and develop projects with members of the team and collaborators located in different parts of the world.

A UCC system integrates many features in a single efficient system – organize audio and video conferences, interactive documents and presentations editing – all these through a secured connection.

So, take your time to think about all these and contact us anytime for customized solutions: LinkedIn.

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If we haven't convinced you in our previous article that your business could really use a UCC (Unified Communication and Collaboration) system, here are further arguments that you should take into consideration.

Main functions that you can use by choosing a UCC solution:

• You have the possibility to collaborate with persons outside the team that do not need a software installed. There is no need to install a certain program on the mobile phone or their computers. All they need to use is their standard web browser to access the audio stream, to see the desktop of the one that initiated the session. They can interact by rising their hand to ask a question or they can express their opinion through options such as “thumbs us” and „thumbs down”;
• File transfer is possible;
• The file management is simple, since they can be stocked in a public or private place and then downloaded by all participants during the work session;
• The system offers the possibility to organize polls in order to receive feedback from the participants;
• Conferences can be registered and any session can then be distributed to participants;
• Personalized access codes.

If you want to know more about how to optimize your work and help your team be more efficient while working remotely, contact us anytime for the best solutions – www.telecomdata.ro.

Connect with us on LinkedIn.

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Lately, we've noticed that there are more request from our clients asking about whether they should use a unified communication and collaboration (UCC) solution or not, considering the fact that their necessities in terms of remote work are growing. They need to organize work sessions and develop projects with members of the team and collaborators located in different parts of the world.

A UCC system integrates many features in a single efficient system – organize audio and video conferences, interactive documents and presentations editing – all these through a secured connection.

Here are the main functions that you can use by choosing a UCC solution:

• The possibility of scheduling a collaboration session or to initiate it immediately. Participants can join it anytime (whether they are being contacted of they ask to be included themselves);
• The participants management is very simple, since moderators have the possibility of adding or eliminating a participant at any time, of controlling the communication flow (activating/deactivating the microphone of the speakers as needed) and monitoring their performance;
• The possibility of sharing the application or the desktop (full or partial) so the other participant to the working session can see the document and different apps opened by one of them;
• Multi-point video conferences that can have up to 300 participants;
• Private and public chat;
• Remote control of another user desktop, which rises the efficiency of team-developed tasks and also allows the team to solve faster any technical issued encountered by some clients.

If you want to know more about how to optimize your work and help your team be more efficient while working remotely, contact us anytime for the best solutions – www.telecomdata.ro.

Connect with us on LinkedIn.

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Impressive number or articles and studies have been written about millennials and how they manage to change the world simply through their lifestyle and even their workstyle. Weather you consider these changes useful or not does not matter anymore, because companies need this generation on board for their future projects and development.

The communications field in one that has been significantly changed by millennials' request and preferences. If you work with representatives of this generation, you should take into consideration that:

1. According to PricewaterhouseCoopers, 41% of millennials prefer to communicate electronically at work, rather than face to face or even over the telephone.

That brings the telecom systems to another level, leaning towards many other forms of communications, different from those considered classic. Unified communication and collaborations solutions are no longer an option, but the only sustainable one. Furthermore, they all need to have intuitive interface, since millennials are not big fans of adapting to rigid systems, but rather want the systems adapted to their habits and preferences.

2. The millennials are always on mobiles, weather it is for personal or business purpose.

It is imperative that the communications system you use is optimized for mobile. This is the most certain way that you can maintain a permanent, comfortable, not stressful collaboration with your millennial employees and collaborator.

3. Millennials have a great respect for their time and freedom and that is why the number of remote workers increases every year.

In order to keep the control of your working flow and to maintain the performance level of your team, you need solutions for real-time collaboration among multiple teams and locations. Mobile-first technologies, work-streams, SMS and web conferencing solutions packed together are also a must for any company that wants to remain competitive by integrating millennials in the team.

Connect with us on LinkedIn for more details about the telecom industry.

Contact us anytime for customized communications solutions: www.telecomdata.ro.

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One may think that during summertime things are on slowmotion in every aspect of a business's activity, but this is not entirely true. Top managers know how precious summer days are, when things are cooling down a little (despite the temperatures), when you finally have time to think of those many projects that are important but that were never a priority in busy times. The most important reason for autumn's great projects is summer serious preparation. As for your IT team, if it is as professional as you need it to be, summer is no time to waste for many reasons among which we mention the below.

1. They can test the efficiency of the UCC – Unified Communication and Collaboration solution!

During summer holidays, the IT team has the chance to see how important is for the business that top managers and often not only them have remote access to work on different projects when the situation imposes it. Of course, everyone has the right to a quiet vacation, but big businesses never take days off and key people in a company are always requested to keep an open communication channel in case of emergency.

These necessities are solved with the right UCC solution implemented and holiday time is the one that can prove whether the one that the company has is appropriate or does it need an upgrade.

2. They finally have time for development

The summer working days sometimes mean less tickets to be immediately solved and this is the perfect chance for the IT team to concentrate on the development of those projects that are usually postponed because of daily emergencies.

Remember how many times you've said that you need a new PBX but you had no time to actually ask for offers and discuss them?

How many times did you postponed the moment dedicated to analysing the options available to implement new solutions for your call center/ internal or external communication/ etc.?

… now you finally have time for all these!

3. They can organize internal trainings and participate to different workshops

Note that not only the IT team has a more relaxed program during summer. So do the other departments. Therefore, this is the perfect time for internal technical trainings that can lead to the perfect usage of your solutions. But this is also a good time for the IT team to get out of the office and take part in workshops and presentations to get familiar with the latest technologies.

So, however you see it, summer can be full of opportunities and it is certainly no time to waste.

Contact us anytime (even during summer 😊) for the best customized telecom solutions – www.telecomdata.ro.

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The companies these days have a growing need for tools and systems that allow their teams to work remotely – from home or any other place. Although there are some good free options available on the market, companies are advised to use professional solutions if they want to make sure they do not expose their activity to any risk.

That is why we speak more often of the unified communication and collaboration solutions provided by our partners such as Mitel or Avaya and we recommend them to our clients. Here are their main advantages:

SECURITY first!

When speaking about the main benefits offered by these solutions, we start with their high level of security, built by encrypting communications. This makes them perfectly adaptable to already existing systems in each company. Using professional solutions instead of free tools is essential in fulfilling the criteria requested through the international security standards.

SUPPORT included

Furthermore, by implementing a professional solution, one also receives specialized support from the telecommunications company providing it. This is the most efficient package that can help the company to fully benefit of all the features included in the solution chosen.

Safe and SIMPLE

As complex as they might sound, the integrated communications and collaboration solutions are actually really simple to implement. Their main advantage in these regard is the fact that they perfectly integrate to the existing IT systems used by the companies, weather you choose to implement them directly to the equipment or you choose a private or external cloud.

If you want to know more about how to optimize your work and help your team be more efficient while working remotely, contact us anytime for the best solutions – www.telecomdata.ro.

Connect with us on LinkedIn.

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Our over 12 years of experience in the telecommunications field have taught us many things about how the clients analyze the solutions they buy, what is important for them but also about what mistakes they tend to do when choosing what they consider the best offer.

It all comes down to the first 3 questions that most of the clients ask when searching for a new telecom solution:

1. Is it complicated?

Things have changed a lot during the past years and what used to be called telecom technology is now very different. We're currently talking about unified communications and collaboration, about integrated solutions and digitalization. Of course, it might seem complicated at first, but change is something imperative for every company that wants to keep up with the current technological trends. Furthermore, with the right implementation and support, today's solutions will only make your life LESS complicated.

2. Is it expensive?

The price of today's technology is very easily adjustable. It is more a matter of the client's needs and the way the provider manages to customize its offer. There are solutions for every request and no, it is not necessarily expensive to keep your company updated to the latest technologies.

3. Will it work for a long time without any upgrade necessary?

It might, but we're not sure that it is desirable. Don't get “comfortable” when it comes to technology! Solutions are so easy to change and upgrade these days that it is a pity not to make the best of them just because you are not an enthusiastic fan of change.

Of course, it is important that the solution you choose fits your company's needs and your management's requirement on a long term, but you don't have to be reticent when it comes to making improvements.

In conclusion, learn your business, identify exactly the needs that your company currently has and come with an open mind to find the exact solution for you. Remember that we live these great times when almost anything is possible in technology!

You can find us on LinkedIn.

Contact us anytime on www.telecomdata.ro.

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When coming to Telecom Data Consulting in search of a communications solution and associated services, every company receives all the necessary information and consultancy. However, if you are the manager of the IT department in your company and you need to start searching for new telecom services or an upgrade, there are certain things that you need to think about first.

1. What exactly do you need?

It could be just an extension of your current communications solution or it could be an entire new one that can serve better your company's activity. You might have got used to the old system, but you should seriously think if is it not the moment for a change.

Today's technology is about UCC – unified communications and collaboration. It includes unified and instant messaging, conferencing applications, teamwork and mobile applications. So just think about which ones would be useful for your company and make sure you include them in your requests to the service provider.

2. What will you need tomorrow?

Don't just think about today. Think about tomorrow. Before addressing a telecom provider, talk to the top management and ask them for a brief of their future plans and connect their ideas to the technical tools and apps that you think might be useful tomorrow.

If there are certain aspects of the activity that cannot yet be predicted, don't worry. If you choose wisely a UCC solution, we will easily adapt and customize it anytime necessary.

However though, it would be helpful to have a clear image of where your company is going in terms of communications needs.

3. What are your priorities?

Of course, it is great to have all the new features at your disposal when you choose a telecom solution or upgrade the existing one and Telecom Data Consulting can definitely offer you all that. However, you might need to choose and it is imperative that you know your organization's priorities.

Maybe you work on many different projects and you could really use the teamwork applications. Maybe your colleagues are often working out of the office and they need the full set of mobile apps. If your company's management works from many different parts of the country (or even world) make sure that you ask first for the conferencing (voice and video) applications.

This are only some hits that might help you. We are here to help you choose exactly what you need. We work with world top vendors, such as Mitel, Avaya or Magor, so the quality of our solutions is never a matter of concern.

Connect with us via LinkedIn and contact us anytime on www.telecomdata.ro.

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Those times when everyone said that you can only build something important in the telecom business if you left Romania and oriented towards more developed markets are long gone. Studies (such as the report of Pyramid Research) show that revenues from services on the telecom market in Romania reached USD 3 billion in 2016, and will reach USD 3.7 billion in 2021. That means that those telecom service providers who know how to approach the local market have many development opportunities.

Telecom Data Consulting is a 100% Romanian company with over 12 years of experience. We've managed to develop through all these years NOT despite the specific of the Romanian small and medium clients, BUT precisely because of how they work and see the future of their business.

From our experience …

The Romanian small and medium enterprises are flexible and open to new solutions;

They totally understand that if they want to fight the competition they need to make technology their allied, not their enemy;

Romanian companies were forced to understand fast what their priorities are and having the latest technologies in terms of communications is often one of them;

Romanian entrepreneurs are open to investing in technology for their business and even if they do not understand exactly the technical specifications, they hire good people who can take reliable decisions;

In small and medium companies in Romania decisions are taken faster and they are usually open to test and integrate new solutions.

These are all valuable facts that encourage us to believe that indeed the future is bright for the telecom sector, or at least for those companies that are not afraid to embrace sudden changes and challenges.

Moreover, as we already know, Romanian engineers are very good and appreciated all over the world and that allows us to have performant teams that offer our clients what they need and expect.

So let's WORK and see what the future brings.

Don't forget to connect with us through LinkedIn and contact us anytime for customized solutions - www.telecomdata.ro

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Telecom Data Consulting's (TDC) clients are companies that understand that implementing the latest communications technologies is not just an option, but more a major necessity if they want to cut unnecessary expenses.

Cloud communication, call recording and quality monitoring solutions, unified communication and many others are not just words. They are important elements of today's technology world, just like general accepted terms - such as “digitalization” - are.

TDC offers all this to its clients and has the opportunity to get important feedback from them, year after year. Not only that companies do not consider the latest solutions expensive compared to the value added to their business, but they also say that integrating the new telecom technologies made them SAVE MONEY!

Things work as simple as this:

New solutions integrated => Higher efficiency => Better productivity => More satisfied employees => Better services offered => Happier clients => Growth of business => More money and time to invest in the development of the company!

To make this simple, Telecom Data Consulting has a large offer of services that can generate the desired process above:

Phone System Maintenance

Contact Center and IVR

Call Accounting and Billing

Voicemail and Unified Messaging

Call Recording

Collaboration Video and Audio Conferencing

IP Routing, Switching and Security

Paging and Intercom

Structured Voice and Data Cabling

So do not think small, do not think only about today's budget and resources! Today is all about tomorrow and you need to be one step forward in terms of innovation and meeting the clients' needs! Think great and global to become/remain great at a global level.

Find out more about what you can benefit of by connecting with us on LinkedIn.

Contact us any time for customized solutions on www.telecomdata.ro

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We've been writing a lot about technical aspects of our activity, but this is an article dedicated to another important part of our business – the one related to communication and social media. And since B2B (business to business) is our main focus, LinkedIn comes as the best tool for us.

How LinkedIn helps us

Like many others, we like to keep in touch with other specialists in our field of activity and we need to keep ourselves informed in every aspect of our industry's activity. LinkedIn proved to be a great source of information and a perfect channel for professional chats on different aspects.

Furthermore, our recently created LinkedIn company page represents a good channel to promote our solutions and activity, as well as to communicate our experience in this business.

Who do we follow and what groups are we part of

As a company, we have our official page – Telecom Data Consulting – that we warmly invite you to follow if you want to find out more about our activity. As professionals, we ourselves follow different pages and we are part of several groups that help us remain updated when it comes to innovations in the telecom business.

The Mitel page – being one of our main partners, we closely follow Mitel's activity on LinkedIn. If you are interested in the telecom field, we sincerely suggest you to do the same, since the content you can find here could be very useful. From white papers on different topics to blog articles related to some of the newest aspects of our business, this page is a very good source of information.

Avaya's LinkedIn page – this is an important source of inspiration for us. The marketing team publishes many interesting posts and articles related to different subjects related to the telecom field. They also have very interesting surveys that could inspire you in approaching your own clients.

Then there are the groups that help us keep in touch to our colleagues all over the world and that could be very useful when you need an opinion or a more specific information that can only be provided by someone else's experience. Among the groups that we are part of, we can mention Telecoms Professionals: IoT, LTE, M2M, OTT, Internet of Things, Mobile, Telecom and Unified Communications.

And last but not least, we also follow many pages dedicated to business in general. They usually belong to business magazines that often have sections dedicated to telecom/ communication/ IT. It is very important to keep a close look on the business sector as a whole if you want to build a strategy on a long term. Since we're talking about this, we could recommend you Entrepreneur's page on LinkedIn.

So, if you are on LinkedIn, we invite you to follow us and lets stay connected for a better understanding of the business field that we develop together!

If you'd rather keep in touch through Facebook, we are there too!

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One of the most dynamic domains for the telecom business is the financial one. Whether we're speaking about banks, insurance companies or any other financial services providers, they are all among the first clients to try the new solutions when it comes to communicating with their clients.

Why is that?

The financial services have become very complex over the years and the way the provider communicates its offer to the final client became one of the key elements in terms of competition. We live in a world where no one has time to listen too much and each of the clients demands professional assistance at any time.

That is why the classical call centers are no longer enough to manage the requirements and the current necessities of the clients. A good manager in this area should know this and should also be familiarized to the new solutions that the telecommunications field has to offer.

Enhance your flexibility and dynamism

You simply cannot afford to be inflexible when it comes to financial services. People need information and consultancy fast and clear and that overcomes the abilities of a simple call center.

With the new, flexible telecom solutions, the customer care team of a financial institution has the possibility to work from wherever necessary and it can form skill groups whenever needed, in order to offer proficiency support to any client.

Moreover, dynamism is the key towards a competitive financial institution. That means always improving your systems and being in line with the latest trends. We can offer integrated solutions that simplify the work of the managers by helping them coordinate more than one activity aspect through a single device such as the smartphone or a tablet.

The new customer interaction

Things have changed in terms of customer interaction as well. More and more clients are willing to use self-service tools just to save time. The financial companies nowadays benefit of many technical solutions that, once implemented, allow the customer to manage many of the required services. This means an economy of resources for the company and more focus on development rather that simple support.

If you want to learn more about this and get a customized offer, contact us anytime – www.telecomdata.ro.

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The spring is here and we are all thinking of the future holidays. The hotel administrators are also starting their engines, as they know that the following months are going to be some of the most important in terms of business volume. Not only that people start scheduling different types of holidays/city-breaks, but they also travel more with business purpose.

In this context, many hotels are making improvements of their services to fulfill all of their clients' requests. Take into consideration that the new telecom technologies could help you a lot in becoming a hotel with the good reputation of a modern, well equipped place to check in at.

Using SIP-DECT setups

Enhancing the efficiency of your hotel's activity often begins with upgrading the internal processes. Knowing where the stuff is and what every member of it is doing all the time is valuable information for the hotel's administration and it can be obtained by using SIP-DECT solutions.

Many SIP-DECT setups bring the kind of features usually found on a fixed network to mobile workers all over your hotel, without tethering them down to specific locations. Since hotel service staff, like housekeeping, valet, concierge, and event staff are often on the go, SIP-DECT a natural fit for hoteliers.

Integrated automatic service

We're over those times when the client requested the help of a member of the hotel's stuff for basically every request. Ok, we cannot yet carry the luggage with an automatic system (although there may be some that already do it), but there are many other things you can do by simply integrating as many of your systems as possible.

Processes such as check-in or check-out, room service or laundry service requests, answering frequent questions that clients have are only a few that can be managed with automatic apps.

From fixed to mobile phones services

Does your hotel have a fixed phone system implemented with phones in every room? Well then you should know that this is a service that the clients do not seem to appreciate or use too much these days so it is basically a waste of resources.

However, the new technology allows you to implement systems that your clients will really appreciate. By a simple pair of their mobile phone with the hotel's PBX system, they can use their personal phones for many services – call the hotel's stuff, ask for room service, for laundry service, for taxi services. Moreover, your staff can communicate to the client through messages even if he is not in the hotel – announce that the clothes are ready, sending reminders for important meeting, announcing that the taxi is there, that dinner will be served to the room shortly and similar things.

Mobile telephone access

Remember the times when the rooms had keys that the clients used to lose or break all the time? They got replaced by electronic cards for a better security system. However, the also often get lost and some hotels have problems with the demagnetization of the cards kept close to mobile phones or other devices.

But what is the object that the client is the less likely to lose? You are right – the mobile phone! So why not use one of the newest systems available? Whether it involves NFC technology or visually scanning a code like many airports now do with plane tickets, you can now implement a system through which the client can access his or her room by simply using the mobile.

These are only some of the features and solutions that could help your hotel's services reach the next level of efficiency.

For customized solutions and implementation, contact us any time: www.telecomdata.ro.

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No matter the size of the company that uses a call center solution, the Call Recording and Quality Monitoring technology unlocks the full potential of its business communications. It is not enough to make calls efficiently, it is also important to make the best out of the information obtained during the phone interactions with the customers. That means reports, analyses, statistics and a clear perception of the customer's behavior, needs and tone.

Improve the quality of the team's service

Having Call Recording and Quality Monitoring service implemented helps many other than the supervisors. It is very important for the entire call center team to have the opportunity to analyze its activity and receive a constructive feedback of behalf of their managers. The best training is the one based on the activity already developed and on the results obtained.

You get to really know your client

Functions such as monitoring, playback, evaluation and archiving are useful not only for the call center team, but for the entire company, since each of the departments can benefit of the collected results. They can easily be transformed into valuable reports that represent a clear image of the market's changes and transformations. Therefore, each department can extract exactly the information it needs in order to adjust and optimize its activity.

Who should use Call Recording and Quality Monitoring technology?

Basically, any company that implements call center solutions could benefit of Call Recording and Quality Monitoring technology. However, there are some industries where its utility is even higher – finance, insurance, healthcare, banking, automotive and many others. Recording all the voice call interactions helps obtaining a clear image of the clients' behavior, but also having a better risk management.

If you run a small or medium business and you are worried about what a Call Recording and Quality Monitoring solution could mean for you, it is important to mention that all our partners (oaisys, Mitel) offer customized solutions. It adjusts to the client's needs, stage of development, resources and platforms already in place.

Do not waste the chance to have a performant call center service with all the technology facilities available and contact us right now: www.telecomdata.ro.

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We've gathered significant experience in providing Contact Center solutions for our clients, so we now have a more comprehensive understanding of the way they usually use them and we know that there is always room for better. Although many of them choose a good and complex system, they rarely use all the tech tools that could maximize their business's efficiency.

Our partner from Mitel recently published a White Paper with some valuable advice regarding the way a company could make the best out of its Contact Center solution. Here are some of the facts pointed out that we frequently see in our daily activity as well:

1. Personalized reporting

There are many those who don't invest the necessary time in customizing the way their solution provides reports. For the best measurements and conclusions, it is necessary to combine reports of different business levels. With today's solutions, managers can remove and combine statistics from various reports, create custom calculations and combine data from different tools (SQL Reporting Services or Crystal Reports).

2. Self-service IVR system

It is important to realize how much the implementation of self-service interactive voice response can help you. Not only that it reduces costs, since an IVR interaction is a lot more cheaper than a live agent interaction, but it also allows you agents to deal with more important tasks, while the IVR system deals with the simple interactions.

3. Cloud – based contact center

We've previously spoken about cloud communications and how much it can help your business. It could be of great help to consider choosing a cloud-based contact center. This solution has all the benefits and functions of an on-premises solution, but it also helps in reducing costs with the IT staffing, the hardware admin while providing data protection, security and increased scalability and flexibility. This type of solution is the only one that allows you to make changes easily and with reduced costs and offer your contact center team the most modern tools that can help them being more productive.

4. Social Media monitoring

When you speak about a contact center, you may think of phone interactions and maybe e-mails or other ticketing systems. However, you cannot ignore the fact that we do live in an era of social media, where everything starts on Facebook or Twitter or any other network of this kind. So one should consider implementing social media monitoring in one's contact center solution in order to keep up with the way communication is developing in today's society.

5. Outbound dialing

Usually, our clients use de inbound and the outbound systems separately. However, the new tech tools allow a call center to combine them for a higher productivity and efficiency. Between incoming calls, agents can make outbound calls, such as marketing campaigns and sales follow-up. This leads to a really productive shift for a contact center agent.

For more “tips & tricks” about how to use your contact center solution efficiently, you can always check this White Paper provider by our partners from Mitel: http://www.mitel.com/10-cc-tech-tools2.

For complex contact center solutions and consultancy, feel free to contact us anytime: www.telecomdata.ro.

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We're sure that by now the word "cloud" is no longer a new one for you, if you've ever handled some technical changes for your company in the past years. However, there are still many who consider that cloud solutions are expensive ones and that they are mostly used by large companies. The truth is exactly the opposite – the small and medium companies are the ones that could benefit the most of today's telecom technology. As for the large and extra-large businesses, cloud solutions are already something very familiar.

What are Cloud Communications' most important advantages?

One thing that needs to be pointed out is that using cloud communications systems is not the same thing as outsourcing. One of its great benefits is the fact that it allows you to keep personalizing your business, and that is often a great competitive advantage. You only get to externalize the communications infrastructure, not the business process. You eliminate server administration and you IT team is free to concentrate their resources on more important aspects of your business.

Some other advantages of using cloud communications include:

1. Cost savings - cloud communications come with an overall lower cost per user compared to legacy PBX systems

2. Higher flexibility – using cloud communications solutions offers users total access to all systems and platforms from multiple locations

3. Increasing productivity – the new communications solutions help any team save time by using modern tools and applications

Who can use Cloud Communications?

Basically – Anyone! These solutions work for any business, no matter the size or the profile. But of course, there are certain customized aspects that need to be taken into consideration.

Small business (1 – 100 employees)

The optimum solution for it is the use of public cloud. This can be easily procured on a per-user, per-month basis and can be combined with private network connections for more reliable security;

Medium companies (100 – 2.500 employees)

They are one of the most flexible customers, choosing public, private or even hybrid cloud solutions. It all depends on the complexity of their business process and the requirements of their contact centers

Large and Extra-large companies (2.500 – 10.000 and over 10.000 employees)

They often choose private cloud communications deployment models, which means having cloud benefits while achieving maximum levels of security and control. Some of them go for hybrid cloud, since it leverages existing communications investments, but also increases efficiency. Security, scalability, and third‐party integrations are key considerations for this type of business.

No matter the size of the business you run, if you're considering using cloud communications solutions, contact us for a consultation and a customized offer – www.telecomdata.ro.

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As a telecom provider for big partners such as Mitel and Avaya, we often get in contact with clients that find it very hard to choose the solution that best fits their needs. This cannot be considered a fault, but more the proof that our role is not only to integrate the best solutions on the market for our clients, but also to act as consultants and help them choose what is best for them in all terms.

Let's say you're a medium sized company, developing its activity on the market and you know that one of the things you need is a VoIP (voice over IP) solution for your structure, but this is more or less all you know.

That is when you come to us ( www.telecomdata.ro) and ask for our services! We have for you a couple of questions and a couple of advice that you should take into consideration.

1. How much do you know about VoIP solutions?

We need to know how much you know about this kind of services. Maybe you've done some research, maybe you have some experience form a previous company, you might already thinking about a certain vendor and you have good reasons to.

If this is not the case, we can help you save time and offer you a brief analysis of what the market provides right now.

2. Let's talk about integrations and interoperability

In order to help you choose the best vendor and solution, we need to know some more about your CRM, CMS, and other systems that need to be integrated with the VoIP phone system. We need to make sure that the vendor we choose for you can hook into your existing systems—both hardware- and software-based.

3. What are your current needs, but also your perspectives?

You might know your company very well, but that does not necessarily mean that you know exactly what your needs in terms of telecommunications are right now. We know you're thinking about budgets and costs, but choosing the right solution from the beginning might help you a lot to save costs in the future.

So, let's speak about your current needs, but also about your expanding plans and about the timing you take into consideration for each further step.

4. What specific VoIP features do you need?

If we've answered together to the first questions, we can move forward to the more technical part and see what are the specific VoIP features that your company actually needs.

We'll speak here about:

Analytics,

Fully integrated communications software,

Mix & Match Licenses,

Group Chat,

HD Voice

….and may others

5. What is the budget?

If we've figured out all the above, it's time to get to the costs point, which we know is of great interest for you. However, we could not have got here without knowing exactly what are your specific needs.

Telecom Data Consulting works with the best vendors on the market so we are sure that we can find the best solution that can fit your technical as well as your budget requirements.

For further consultancy, please contact us anytime – www.telecomdata.ro.

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It is not the first time we speak about the changing times that we live in and the necessity to constantly addapt to the new reality and always find the best solutions that keep our business going. As a performant manager, one needs to know what are the business's strong parts, but also its limitations. Finding the best solutions that can help cost-saving but also improve the quality of the services offered is not an easy task, but not impossible either. Business process outsourcing (BPO) solutions are one of today's best solutions and Telecom Data Consulting is your provider for some of the most important segments.

Why should you use BPO services?

There are so many reasons that should convince you that BPO solutions are some of today's best solutions for many aspects of your activity. Here are some of them:

Time and money saving

Increase the efficiency of your business

You get access to the latest technology

You are flexible in changing the technical solutions without a lot of money invested

You save resources required for trainings and staffing

What can you outsource?

Whether you're thinking about back office or front office processes, outsourcing can always be a good idea. It is not a sign of weakness if your business develops faster than you expected and you come to the point when you need to integrate certain services but you do not have the staff or the necessary equipment to do it. Most of the times it is clearly cheaper and more efficient to just contract a professional provider that can offer you the service instead of starting to invest to provide it internally. Of course, it is always a matter on business analysis and PROs and CONs comparison.

BPO in the telecommunications sector

We offer you complete telecommunications solutions, so that you can provide to your clients the best services with the minimum of resources invested. Our services are ideal for companies that are just now implementing contact center solutions, as well as for those that already have basic call-center services, but without the full pack of advantages offered by complete contact center (complex and efficient reporting and statistics).

Inbound solutions

Your clients' requests are of critical importance for your business so you definitely want to manage them with professionalism. Our complex solutions help you manage your communication with your customers/clients/partners through various channels.

We provide technical calls support, order taking services, inbound sales, customer services, helpdesk solutions. Whether you need to us voice ACD, voice mail, e-mail, fax, web chat or social media, you will get the best customized solution.

Outbound solutions

Whether you're talking about telemarketing, telesales or telephone surveys, your contact center solution needs to keep up with the latest technologies and you definitely need the best assistance you can get in the process.

This way, you make sure that you get the best results and all your team's efforts pay off. We're here to help you with services such as:

Telemarketing

Customer service/support

Technical support/help desk

Appointment scheduling

Market research

Contact us anytime for details and customised solutions: www.telecomdata.ro.

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In Romania, the number of private medical institutions is growing and so are the patients' expectations and requirements. There is a growing number of people willing to pay for private health services – whether it's health insurance or subscription to a medical clinic. This is therefore a market in expansion, with important clients that seek for quality services.

To be able to answer them shortly and efficiently one needs to use the latest telecommunications technology. Modern contact centers, performant hotlines and unified communications solutions – these are only some of the services we can offer to your business.

It all starts with the first call

If you want your medical center to be appreciated and your clients satisfied, you need more than good doctors and modern medical care services. Often, it all starts with a phone call! So make sure that your contact center is performant and updated with the latest features.

We offer you cloud-ready and modular on-premises voice solutions, as well as contact center call handling, monitoring and reporting, enterprise mobility and outbound notification features.

Unified communications work their magic on the efficiency of the entire team

It you run a 24/7/365 medical center, you know that efficient, real-time communication is more than useful, it may save lives! It is essential for doctors and their staff to have quick access to important information in order to make the best decisions in due time and improve the quality of their services. E-mails, phone calls, text messages, emergency calls – keep them unified with the right communications solutions!

Make your business better!

If you run a medical institution and you want to reduce costs, increase patient care quality and ramp up communication with your staff, our solutions might be exactly what you need! Telecom Data Consulting is a company with experience on the medical field and it offers modern data and communications solutions for the healthcare industry.

Contact us for more details: www.telecomdata.ro.

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That we live now in a world of communication is already common knowledge. Information and communication are the two key elements that make the world develop, bring people together and help businesses get to a level they've never reached before. That is why our services' role is so important!

It's all about unified communication

Phone calls, faxes, e-mails, video calls, chats, messages… the difference between all these has never been more neglectable because one does not afford wasting time while sending messages through all these channels. That is why we speak now about unified communication solutions.

These are the ones that can really take you to the next level and include you in the current trends. They help you manage the huge amount of information that you need to deal with every day, save time, be a real pro in your domain and last but definitely not least, save costs.

It's not only about how fast you communicate, but also about results

Let's take a closer look at how things are developing in the contact center area. Everyone used to look for modern and efficient solutions to communicate to the public/clients. But that is not enough anymore.

We are now talking about quality management of your contact center, call recordings and advance solutions that can help you improve the efficiency of your team and the relationship with your key public.

It's all about YOUR business

It's never been so much about you! About your needs! About your type of business. The things have got so far that we have customized solutions for basically every domain.

Whether you are a service provider, a public institution, a medical clinic, a school, a bank or any other type of business, you certainly have your own requests and needs in terms of communications.

With the support of our reliable partners such as Mitel, Avaya, Oaisys, Blue Note Communicatios, we can now offer you complete customized telecom and data solutions.

Feel free to contact us at any time on www.telecomdata.ro.

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Let's speak a little bit about what new communications and data solutions can do for the Government Sector. We often complain that our institutions do not react to the public's needs as fast as we would want them too. But how often do we question about the reasons that cause this?

Unfortunately, in Romania, we often figure out the fact that there are insufficient funds and investments in components such as the new technologies and 21st century's technical solutions. It often happened to work on a project for a public institution and find out that the infrastructure was so outdated and old that could not even support the new solutions we could offer them. In those cases, we started the project with the complete reconfiguration of the network infrastructure.

But enough about problems, let's talk about solutions!

Unified communications applications are one viable solution for the public institutions that want to work efficient in this era of communication and of crazy speed exchange of information. It offers to an institution single access point for all communication and collaboration needed – whether it is a phone call, fax, e-mail, video call or anything of the kind!

Imagine a mayor or any other authority who represents a decision factor and needs quick access to all information, receiving through a single mobile device any phone call, fax or e-mail, at any time. The same device could also facilitate his quick joining of audio or video conferences, as well as sending direct tasks to his entire team with the help of the new communications apps.

Efficient communication with the citizens is vital

When you're a public institution, everyone expects you to be prompt in communication with each citizen. This often becomes a problem when an emergency appears and your communications system is not able to handle the necessary volume of requests, inquiries and notifications!

Don't let this happen and update your telecom system before it downgrades your reputation!

A public institution serves the public needs and the way its staff interacts with it is essential. Enhance your service to citizens through a significant reduction in abandoned calls by incorporating advanced call handling and routing. Add to this a quality monitoring solution so that you always know how the communicational process was handled and you are all set!

Inter-institutional communication – key element

As a public institution, improve your services by improving the way you interact with other institutions! Audio, web and video conferencing and collaboration applications facilitate interaction and communication among governmental companies. They lead to better performances, time and costs savings!

Contact us for more details: www.telecomdata.ro.

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One should know by now that in the 21st century, the process of learning and that of teaching have changed a lot. The new data and communications solutions are really helpful in adapting to the vision and expectations of the new generation!

Although the Romanian educational institutions are highly appreciated for the value of their teachers and for the well prepared pupils they offer to the society, they are also well known for not being up to date in terms of IT&C systems they use. This could be a great lost in terms of results of each institution and it could also lead to a lost fight with the pressure of modern times.

What are the solutions?

In a multicultural world, where knowledge and experience exchange between students and teachers is essential, solutions such as Voice over IP, conferencing, collaboration applications and new messaging solutions could be of great help.

Not only do these help the educational institution you represent to get in line with the trends of the 21st century teaching techniques, but they also lead to a higher level of productivity and even cost savings. An efficient teaching process nowadays involves more than just a good teacher! The collaboration between teachers, parents, pupils and even the community is important. Have you ever thought of how the latest communications solutions could help in this aspect?

What can we do?

The solutions Telecom Data Consulting offers are easy to adopt, integrate and use, whether you already have communications and data system that you want to upgrade or you want to implement a new one from scratch.

These solutions help both developing new ways of learning and improving the collaboration between teachers, students, parents and any other stakeholders.

There are so many activity fields in which technology and a good telecom partner could help education these days:

Conference solutions

Communications tools for students (in or outside campuses)

New learning interactive platforms

Messaging solutions that involve parents and the society

and many others.

Contact us for further details: www.telecomdata.ro.

Please take into consideration the fact that we work only with the best service providers: Mitel, Avaya, Oaisys, Blue Note Communicatios.